HELP CENTRE

If you can't find the answer to your problem below please contact me. I will be only too happy to help.


How to order

1. Click on the picture of the item you are interested in.
2. Click the [Add to cart] button.
3. You will be taken to your shopping cart. Either click the [Go To Payments] button or the [Continue Shopping] button.
4. Add further items to your cart in the same manner.
5. When you have finished shopping click the [Go To Payments] button.
6. Enter your Billing details.
7. All payment are via Paypal.
8. Click the [Continue] button.
9. You will be transferred to Paypal to complete your payment.
10. After paying Click on the link Complete Your Transaction and go to DOWNLOAD page.
11. You will be transferred back to the Crafty Card Designs download page with links to download your purchased items.
12. You have 24 hours to complete your downloads.

1. All prices are quoted in Australian dollars. Payments are via Paypal. Paypal will do the currency conversion for you. You can estimate what the cost will be in your local currency by using this conversion facility. Paypal may not use these exact rates but this will give you a very close estimate.
2. After adding items to your cart, click on the [Go To Payments] button in your shopping cart.
3. Enter your Billing details.
4. All payment are via Paypal.
5. Click the [Continue] button.
6. You will be transferred to Paypal to complete your payment.

1. As all products in this store are DIGITAL, downloadable products there are no shipping charges.
2. Shipping is via the downloads page.
3. As the links are sent automatically there can be no returns. If you do not receive the links via the download page then please contact me and I will be happy to resend the links to you.

1. Single card sheets are sent as a JPG file. You will need some type of photo processing software to view, open and print the file. This could be as simple as Windows Photo Viewer. If you are a more sophisticated user you may wish to resize the card sheet or manipulate it in some other way. Typically you would use an application such as PaintshopPro or Photoshop.
2. Card KITS contain mutliple sheets. These are in a ZIP file. You will need some type of application to unzip files. Winzip is very popular but there are also free applications available. You will need to unzip the sheets in your card kit (to a new folder) before you will be able to view or print them.
3. Single Parchment patterns are usually in PDF format. You will need Adobe PDF Reader to open, view and print these files. Adobe PDF Reader is free software at https://get.adobe.com/reader/.
4. Parchment Packs are a ZIP file containing multiple PDF files. You will need some type of application to unzip files. Winzip is very popular but there are also free applications available. You will need to unzip the patterns in your pack (to a new folder) before you will be able to view or print them.
5. Some card making tutorials are in PDF format. You will need Adobe PDF Reader to open, view and print these files. Adobe PDF Reader is free software.

1. Just order 5 or more items and you will automatically get 10% off your whole order!
2. Monthly Newsletter
   Each month I send an email showcasing new and discounted items. The newsletter contains a discount code that gives you 10% off all items. There is a minimum order of AU$5.00 to use the code. The code is active for one week and can be used in multiple orders. It can be used in conjunction with the 5 items discount and also applies to items on sale. Click here to subscribe to the mailing list.

1. After paying via Paypal Click on the link from Paypal to Complete Your Transaction and go to DOWNLOAD page.
2. After clicking the [Complete Transaction] link you will be transferred back to the Crafty Card Designs download page with links to download your purchased items.
3. You have 24 hours to complete your downloads. If you do not return to the download page, just email me and I will generate an email with your download links.(Note that I am in Brisbane, Australia so there could be significant time zone differences that will affect my response times).